State Farm® Insurance Agent Shawna Owens
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tina Goins
June 11, 2025
"This review is for Hope and the other lady in the office that helped with my sons COC documents that needed finalized. It was quick and they kept me updated on the process."
"Thanks for the feedback on our office Tina!! We appreciate knowing that the team did a good job :) "
Ron Herring
June 2, 2025
"Very nice ladies but not able to get my payment straight and lost to figure it out so had to switch back to old insurance ..may try again someday .."
"Hey Ron! We appreciate the feedback and we take customer dissatisfaction seriously at our office! While I was attempting to look into your issue, I was unable to locate any policies active for you. It looks like you were last insured with us back in 2023. Please reach out to us at 765-825-8050 for new quotes or if your policies were possibly under someone else's name, let me know and I'd be happy to check into this further for you. Thanks!! "
Darrin Clark
June 2, 2025
"I would recommend Shawna Owens State Farm. My mother had an issue with a policy and Shawna was able to quickly resolve the issue and was even able to save my mother some money."
"Sometimes issues arise and I am so glad that we were able to assist you quickly and save your mother money. We always try to meet our customers needs! Thanks for the feedback! "
Al Abshear
May 23, 2025
"Always helpful & pleasant"
"Thanks Al! We really appreciate your feedback on our Agency."
Shane McDermott
May 8, 2025
"Hope and Shawna have been nothing short of excellent. They're helpful and knowledgeable and have helped to save me some money on my monthly premiums."
"Hey Shane!! Thanks for the kind feedback. We're glad that we've been able to help. We'll be here whenever you need us :) "
Amy Rose
May 2, 2025
"Hope was able to provide us with a quote in a timely manner. Her follow up was good and we appreciate the service we received."
"Thanks for the review Amy! I'm glad to know that we were able to take care of you in a timely manner. We'll be here whenever you need us! "
Baylee Fohl
April 25, 2025
"Hope was very helpful! the whole process was easy!"
"Hey Baylee!! Thank you for the kind review. I'm so glad that you found the process easy! "
Angie Clark
April 18, 2025
"Hope was wonderful! One call and she tookcare of me. Made sure I had everything I needed Home and Auto while saving me those dollars I highly recommend her"
"Thank you Angie!! We try to keep service quick and simple for you. We love helping protect our customer while saving them money on Home and Auto Insurance!!!"
Gabriella Milano
April 17, 2025
"I just got a new apartment and it was recommended that I look into renter’s insurance with Shawna and her team! I reached out to one of her team members Hope for information on a quote for a policy and she was very helpful and explained everything very well!! I am very pleased with the help I received in getting the right policy that fits my needs! Definitely recommend for anyone looking for insurance options!"
"Thank you for the feedback Gabriella!! We strive to give every customer the same experience that you have had with us. We're here whenever you need help with your Renters Insurance! "
Carson Fowler
April 14, 2025
"Hope was amazing very helpful and nice"
"So glad to hear that you had a great experience at our office!! Helpful is what we strive to be!! Thanks Carson. "
Madison Johnson
March 14, 2025
"Hope was beyond excellent! Such a very sweet helpful girl! Anytime I need to go for help, she will be my go to!!"
"Thanks Madison! So glad we were able to help. Excited to have you as part of our Agency family. "
nao iwa
March 14, 2025
"HOPE did a kind and great job with my insurance enrollment process. Thanks a lot!"
"Hello Nao!!! Thank you for the feedback. Excited to work with you! "
Tamara Wright
March 13, 2025
"Hope was so amazing & patient with us & getting things all set up for our sons auto insurance."
"Thanks Tamara! Im super glad that we were able to help your son. I appreciate the feedback! "
Brad Hendrix
March 10, 2025
"I deal with Hope at this office and she is always a delight and extremely helpful."
"Thanks Brad!! We appreciate your feedback on our office :) "
Monte Daugherty
February 28, 2025
"The girl that helped us, Hope Pflum, was very helpful and very easy to talk to. I would definitely recommend her. Very professional but very easy to communicate with."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Stephanie Eckerle
February 25, 2025
"Hope is amazing! This is the second time she has saved me a lot of money on policies and everything is always quick and easy!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Bridget Stuart
February 21, 2025
"I was very impressed with Hope's knowledge and quickness with helping get everything I needed to have coverage for! Highly recommended :)"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Kasidy Mullins
February 21, 2025
"Hope Pflum provided me with by far the best experience I have ever had regarding insurance and I am thankful for all her help! Her bubbly, kind personality is top tier!"
"Thank you so much for taking the time to share your experience with us. We appreciate your business and will always do our best to provide great service! We're here whenever you need us : )"
patrishia Torivo
February 14, 2025
"Hope gave me HOPE for sure without her id be paying twice as much for both vehicles but with her I'm paying less for both than I did for one !!! Like a good neighbor Hope was right there! 😁"
"Thank you for the kind review! We're so glad to know that you enjoyed your experience with us! Whenever you need us, we'll be there to help! "
Randy Bennett
February 3, 2025
"Hope did a great job of making buying insurance very easy."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Bernie Weisz
January 25, 2025
"Hope was just great today. I talked on the phone with her first before my visit so she knew just what my needs were. I’m older with plenty of experience with insurance policies. Hope was courteous, sharp and quick. Just how I like it, and she saved me a lot of money switching to State Farm. Excellent employee!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Ruth Ann Hobbs
January 24, 2025
"Hope has been very good at keeping contact with me and getting my insurance where I needed it. I appreciated her kindness and diligence to get my insurance taken care of with ease. Thank you"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Matt
January 23, 2025
"I thought the whole process was simple and straight forward. Hope did a great job guiding me through all of it and had a detailed answer for all my questions. I appreciate that. Thank you."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Aa Aa
January 17, 2025
"hope made this whole process very quick and very easy. She saved me a ton of money on my car insurance and I was very happy to work with her. She even sent me text to remind me of all the things I needed to do which was very helpful."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Rachel Williams
January 13, 2025
"Hope did an amazing job helping me to pick out the right coverages to fit my budget! She kept in touch as I was transitioning over. Excited to be working with State Farm for my insurance needs!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"