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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bryanna Murray

Bryanna Murray

October 29, 2024

5  out of  5
rating by Bryanna Murray
"I have told many people around that Shawna & Hope make a great team. When they say they're going to do something, they follow through & that speaks volumes! I have been very pleased with my service. Thank you always!"
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Chelsy Jordan

October 28, 2024

5  out of  5
rating by Chelsy Jordan
"Hope was extremely patient with me and very helpful as I navigated a new insurance policy. She responded quickly and answered all of my questions. It was great to work with her!"
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Austin Bunch

October 9, 2024

5  out of  5
rating by Austin Bunch
"Had the pleasure of getting my auto insurance through Hope. She was very professional and a friendly face! She made the process streamlined and very efficient, which is all you could ask for!"
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Kirsty Andrews

October 9, 2024

5  out of  5
rating by Kirsty Andrews
"Hope is always very pleasant, helpful, and efficient."
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Tyler Goins

October 8, 2024

5  out of  5
rating by Tyler Goins
"The agent that helped me was Hope, she was very informative and professional. She was quick to respond to every question I asked and got what was needed done very as soon as possible. 5 Stars."
Profile photo of Eric Singer

Eric Singer

October 7, 2024

5  out of  5
rating by Eric Singer
"Hope did an amazing job answering all of my questions! I felt as though she helped me more in one day than my previous insurance company did in 5 years. Very happy about switching."
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Caleb Baker

September 30, 2024

5  out of  5
rating by Caleb Baker
"Hope made my experience very streamlined and easy which worked great for me being on a time crunch. Thank you"
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Bobby Hittel

September 25, 2024

5  out of  5
rating by Bobby Hittel
"Hope was very polite and more important to me she was very quick and went through details and coverage I got and explained in great detail without rambling like most reps so I give her 5 stars plus the rates are way better than American Family Ins.Glaf I switched,should've done it long ago!Thanx again."
We responded:
"Thanks for the review Bobby! Glad you're happy with the rates and with Hope. She is mighty awesome! We look forward to working with you 😄"
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Jim Isaacs

September 20, 2024

5  out of  5
rating by Jim Isaacs
"Transaction with Hope, very knowledgeable and professional. Transaction completed by phone and email, quickly and satisfactory, nice working with her."
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Jessica Burton

September 16, 2024

5  out of  5
rating by Jessica Burton
"Fantastic customer service! Hope made the insurance process seem easy! She did a great job answering all of my questions and helping me to determine what worked best for my needs."
We responded:
"Hey Jessica! Thanks so much for leaving feedback for our office. Hope is fantastic and I'm so glad that she was able to make protecting yourself easy! Anytime you need us we'll be here for you 😀 "
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James Falor

August 22, 2024

5  out of  5
rating by James Falor
"The agent was very helpful and understanding of my needs. I was able to save money. And get better coverage. I will definitely be recommending my family and friends."
We responded:
"Thank you for the kind review James! It means a lot that you trust us with protecting you and your family 😀"
Profile photo of Melissa Kibby

Melissa Kibby

August 20, 2024

5  out of  5
rating by Melissa Kibby
"Hope was wonderful helping our Granddaughter with her first car insurance. We had her give us a quote on our home and auto's. The coverage was better for the same price we were already paying, and we happily switched. Thanks Hope for all your help."
We responded:
"Melissa, thank you so much for the review. We appreciate you trusting us and I'm glad that you had a great experience with Hope. Excited to welcome you to our Shawna Owens State Farm Family :) "
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Harley E

August 19, 2024

5  out of  5
rating by Harley E
"I had the best experience with Shawna Owens State Farm! I was mainly assisted by Hope and she was so patient and diligent with my frustrating situation, very thorough and always positive! I appreciate you both so so much!"
We responded:
"Hey Harley! So glad that we were able to help you out. We're excited to work with you and keep you protected! Anytime you need us, don't hesitate to call or text :) "
Profile photo of Penny Singleton

Penny Singleton

August 15, 2024

5  out of  5
rating by Penny Singleton
"Hope Pflum was so knowledgeable and helpful, I appreciate her so much. Switching from Liberty to State Farm saved me so much money! :-)"
We responded:
"Penny, thank you so much for the review. We're glad that you were able to save money and we're excited to have you as part of our Shawna Owens State Farm family! "
Profile photo of Keith moistner

Keith moistner

August 14, 2024

5  out of  5
rating by Keith moistner
"Hope was very helpful in helping me get my insurance in order. Give that kid a raise she’s doing great 😊"
We responded:
"Hey Keith! Thank you so much for your review. Hope is indeed fantastic - she's a great asset to our team. Im glad that she was able to help you! We appreciate you trusting us with protecting the most important things in your life. - Shawna "
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Kayleigh Plunkett

July 26, 2024

5  out of  5
rating by Kayleigh Plunkett
"I asked Hope to give me a quote after being with another company for over 10 years. She was quick, honest, and provided better and more coverage for less! Highly recommend working with her!!"
We responded:
"Hey Kayleigh :) I'm excited that you had such a great experience with our Agency. Thanks for leaving a review! Hope is awesome, I definitely agree! Glad to have you as part of our Shawna Owens State Farm family 🤩"
Profile photo of Al Griffin

Al Griffin

July 24, 2024

5  out of  5
rating by Al Griffin
"Hope helped me out today when I came in to get insurance for my truck. Since this is my first vehicle I didn't know exactly what I was doing, but she made the process super quick and explained everything in a way that was easy to understand."
We responded:
"Hey Al! Thanks for the awesome review. I'm so glad Hope was able to make your experience enjoyable. Excited to work with you! "
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Mallory Steele

July 10, 2024

5  out of  5
rating by Mallory Steele
"Hope explained everything well to me for being a first time car owner and insurance that she made it easier to understand everything and completely feel like I definitely had a say in everything!"
We responded:
"Hey Mallory! Thanks for the fantastic review. We appreciate the feedback and we're excited to have you with our Agency! "
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amber watson

June 24, 2024

5  out of  5
rating by amber watson
"Hope took care of me and helped me save money on my insurance!"
We responded:
"Hey Amber! So glad to hear that you're happy with our service. Thanks for sharing your experience with others! We appreciate your business! "
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Kendra Arvin

June 7, 2024

5  out of  5
rating by Kendra Arvin
"Great friendly service was able to save a ton from other teams"
We responded:
"Thank you for the review Kendra! We are excited to work with you! "
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Karen Linville

June 6, 2024

5  out of  5
rating by Karen Linville
"Hope helped me with getting all the discounts I could get. I'm a widow and she explained everything answered all my questions and double checked everything. I'm also hoping to get my life insurance there too. Thanks Hope you did a good job of understanding my needs."
We responded:
"Hey Karen! Thanks for the awesome review. We'd love to help you with your life insurance! Let us know when you're ready and we'll be here for you 😀"
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Julie Cloud

May 20, 2024

5  out of  5
rating by Julie Cloud
"Hope Pflum was very polite and so quick to respond with the policy information I needed within minutes! Thank you so much Hope!"
We responded:
"Thanks for the review Julie! We really appreciate it! "
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Megan Neeley

May 3, 2024

5  out of  5
rating by Megan Neeley
"Hope that works with Shawna makes it 100% easier. If it wasn't for her and her being open to my schedule along with texting I not sure where I would be with car insurance! Probably canceled because I forgot something. She manages to keep me up to date with everything with a simple text. I wouldn't recommend to work with anyone other than her!!!! She's amazing."
We responded:
"Thanks for the review Megan! Hope is a gem and she sure does keep the office moving smoothly. We appreciate your business and look forward to supporting you for years to come 😊 "
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Jazmine Baldwin

May 1, 2024

5  out of  5
rating by Jazmine Baldwin
"I called and was able to get my new car insured with ease!"
We responded:
"Hey Jazmine! We appreciate you leaving us a review and we're super excited to work with you! "
Profile photo of Charity Davis

Charity Davis

April 27, 2024

5  out of  5
rating by Charity Davis
"Michaela was amazing at getting me the best rates and service in a quick manor. She was very friendly and helpful"
We responded:
"Thanks for the review Charity. Glad to hear that you are happy with the service Michaela provided to you! "