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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tina Goins

Tina Goins

June 11, 2025

5  out of  5
rating by Tina Goins
"This review is for Hope and the other lady in the office that helped with my sons COC documents that needed finalized. It was quick and they kept me updated on the process."
We responded:
"Thanks for the feedback on our office Tina!! We appreciate knowing that the team did a good job :) "
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Ron Herring

June 2, 2025

2  out of  5
rating by Ron Herring
"Very nice ladies but not able to get my payment straight and lost to figure it out so had to switch back to old insurance ..may try again someday .."
We responded:
"Hey Ron! We appreciate the feedback and we take customer dissatisfaction seriously at our office! While I was attempting to look into your issue, I was unable to locate any policies active for you. It looks like you were last insured with us back in 2023. Please reach out to us at 765-825-8050 for new quotes or if your policies were possibly under someone else's name, let me know and I'd be happy to check into this further for you. Thanks!! "
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Darrin Clark

June 2, 2025

5  out of  5
rating by Darrin Clark
"I would recommend Shawna Owens State Farm. My mother had an issue with a policy and Shawna was able to quickly resolve the issue and was even able to save my mother some money."
We responded:
"Sometimes issues arise and I am so glad that we were able to assist you quickly and save your mother money. We always try to meet our customers needs! Thanks for the feedback! "
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Al Abshear

May 23, 2025

5  out of  5
rating by Al Abshear
"Always helpful & pleasant"
We responded:
"Thanks Al! We really appreciate your feedback on our Agency."
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Shane McDermott

May 8, 2025

5  out of  5
rating by Shane McDermott
"Hope and Shawna have been nothing short of excellent. They're helpful and knowledgeable and have helped to save me some money on my monthly premiums."
We responded:
"Hey Shane!! Thanks for the kind feedback. We're glad that we've been able to help. We'll be here whenever you need us :) "
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Amy Rose

May 2, 2025

5  out of  5
rating by Amy Rose
"Hope was able to provide us with a quote in a timely manner. Her follow up was good and we appreciate the service we received."
We responded:
"Thanks for the review Amy! I'm glad to know that we were able to take care of you in a timely manner. We'll be here whenever you need us! "
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Baylee Fohl

April 25, 2025

5  out of  5
rating by Baylee Fohl
"Hope was very helpful! the whole process was easy!"
We responded:
"Hey Baylee!! Thank you for the kind review. I'm so glad that you found the process easy! "
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Angie Clark

April 18, 2025

5  out of  5
rating by Angie Clark
"Hope was wonderful! One call and she tookcare of me. Made sure I had everything I needed Home and Auto while saving me those dollars I highly recommend her"
We responded:
"Thank you Angie!! We try to keep service quick and simple for you. We love helping protect our customer while saving them money on Home and Auto Insurance!!!"
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Gabriella Milano

April 17, 2025

5  out of  5
rating by Gabriella Milano
"I just got a new apartment and it was recommended that I look into renter’s insurance with Shawna and her team! I reached out to one of her team members Hope for information on a quote for a policy and she was very helpful and explained everything very well!! I am very pleased with the help I received in getting the right policy that fits my needs! Definitely recommend for anyone looking for insurance options!"
We responded:
"Thank you for the feedback Gabriella!! We strive to give every customer the same experience that you have had with us. We're here whenever you need help with your Renters Insurance! "
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Carson Fowler

April 14, 2025

5  out of  5
rating by Carson Fowler
"Hope was amazing very helpful and nice"
We responded:
"So glad to hear that you had a great experience at our office!! Helpful is what we strive to be!! Thanks Carson. "
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Madison Johnson

March 14, 2025

5  out of  5
rating by Madison Johnson
"Hope was beyond excellent! Such a very sweet helpful girl! Anytime I need to go for help, she will be my go to!!"
We responded:
"Thanks Madison! So glad we were able to help. Excited to have you as part of our Agency family. "
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nao iwa

March 14, 2025

5  out of  5
rating by nao iwa
"HOPE did a kind and great job with my insurance enrollment process. Thanks a lot!"
We responded:
"Hello Nao!!! Thank you for the feedback. Excited to work with you! "
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Tamara Wright

March 13, 2025

5  out of  5
rating by Tamara Wright
"Hope was so amazing & patient with us & getting things all set up for our sons auto insurance."
We responded:
"Thanks Tamara! Im super glad that we were able to help your son. I appreciate the feedback! "
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Brad Hendrix

March 10, 2025

5  out of  5
rating by Brad Hendrix
"I deal with Hope at this office and she is always a delight and extremely helpful."
We responded:
"Thanks Brad!! We appreciate your feedback on our office :) "
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Monte Daugherty

February 28, 2025

5  out of  5
rating by Monte Daugherty
"The girl that helped us, Hope Pflum, was very helpful and very easy to talk to. I would definitely recommend her. Very professional but very easy to communicate with."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Stephanie Eckerle

February 25, 2025

5  out of  5
rating by Stephanie Eckerle
"Hope is amazing! This is the second time she has saved me a lot of money on policies and everything is always quick and easy!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Bridget Stuart

February 21, 2025

5  out of  5
rating by Bridget Stuart
"I was very impressed with Hope's knowledge and quickness with helping get everything I needed to have coverage for! Highly recommended :)"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kasidy Mullins

February 21, 2025

5  out of  5
rating by Kasidy Mullins
"Hope Pflum provided me with by far the best experience I have ever had regarding insurance and I am thankful for all her help! Her bubbly, kind personality is top tier!"
We responded:
"Thank you so much for taking the time to share your experience with us. We appreciate your business and will always do our best to provide great service! We're here whenever you need us : )"
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patrishia Torivo

February 14, 2025

5  out of  5
rating by patrishia Torivo
"Hope gave me HOPE for sure without her id be paying twice as much for both vehicles but with her I'm paying less for both than I did for one !!! Like a good neighbor Hope was right there! 😁"
We responded:
"Thank you for the kind review! We're so glad to know that you enjoyed your experience with us! Whenever you need us, we'll be there to help! "
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Randy Bennett

February 3, 2025

5  out of  5
rating by Randy Bennett
"Hope did a great job of making buying insurance very easy."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Bernie Weisz

January 25, 2025

5  out of  5
rating by Bernie Weisz
"Hope was just great today. I talked on the phone with her first before my visit so she knew just what my needs were. I’m older with plenty of experience with insurance policies. Hope was courteous, sharp and quick. Just how I like it, and she saved me a lot of money switching to State Farm. Excellent employee!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Ruth Ann Hobbs

January 24, 2025

5  out of  5
rating by Ruth Ann Hobbs
"Hope has been very good at keeping contact with me and getting my insurance where I needed it. I appreciated her kindness and diligence to get my insurance taken care of with ease. Thank you"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Matt

January 23, 2025

5  out of  5
rating by Matt
"I thought the whole process was simple and straight forward. Hope did a great job guiding me through all of it and had a detailed answer for all my questions. I appreciate that. Thank you."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Aa Aa

January 17, 2025

5  out of  5
rating by Aa Aa
"hope made this whole process very quick and very easy. She saved me a ton of money on my car insurance and I was very happy to work with her. She even sent me text to remind me of all the things I needed to do which was very helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Rachel Williams

Rachel Williams

January 13, 2025

5  out of  5
rating by Rachel Williams
"Hope did an amazing job helping me to pick out the right coverages to fit my budget! She kept in touch as I was transitioning over. Excited to be working with State Farm for my insurance needs!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"