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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of James Falor

James Falor

August 22, 2024

5  out of  5
rating by James Falor
"The agent was very helpful and understanding of my needs. I was able to save money. And get better coverage. I will definitely be recommending my family and friends."
We responded:
"Thank you for the kind review James! It means a lot that you trust us with protecting you and your family 😀"
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Melissa Kibby

August 20, 2024

5  out of  5
rating by Melissa Kibby
"Hope was wonderful helping our Granddaughter with her first car insurance. We had her give us a quote on our home and auto's. The coverage was better for the same price we were already paying, and we happily switched. Thanks Hope for all your help."
We responded:
"Melissa, thank you so much for the review. We appreciate you trusting us and I'm glad that you had a great experience with Hope. Excited to welcome you to our Shawna Owens State Farm Family :) "
Profile photo of Harley E

Harley E

August 19, 2024

5  out of  5
rating by Harley E
"I had the best experience with Shawna Owens State Farm! I was mainly assisted by Hope and she was so patient and diligent with my frustrating situation, very thorough and always positive! I appreciate you both so so much!"
We responded:
"Hey Harley! So glad that we were able to help you out. We're excited to work with you and keep you protected! Anytime you need us, don't hesitate to call or text :) "
Profile photo of Penny Singleton

Penny Singleton

August 15, 2024

5  out of  5
rating by Penny Singleton
"Hope Pflum was so knowledgeable and helpful, I appreciate her so much. Switching from Liberty to State Farm saved me so much money! :-)"
We responded:
"Penny, thank you so much for the review. We're glad that you were able to save money and we're excited to have you as part of our Shawna Owens State Farm family! "
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Keith moistner

August 14, 2024

5  out of  5
rating by Keith moistner
"Hope was very helpful in helping me get my insurance in order. Give that kid a raise she’s doing great 😊"
We responded:
"Hey Keith! Thank you so much for your review. Hope is indeed fantastic - she's a great asset to our team. Im glad that she was able to help you! We appreciate you trusting us with protecting the most important things in your life. - Shawna "
Profile photo of Kayleigh Plunkett

Kayleigh Plunkett

July 26, 2024

5  out of  5
rating by Kayleigh Plunkett
"I asked Hope to give me a quote after being with another company for over 10 years. She was quick, honest, and provided better and more coverage for less! Highly recommend working with her!!"
We responded:
"Hey Kayleigh :) I'm excited that you had such a great experience with our Agency. Thanks for leaving a review! Hope is awesome, I definitely agree! Glad to have you as part of our Shawna Owens State Farm family 🤩"
Profile photo of Al Griffin

Al Griffin

July 24, 2024

5  out of  5
rating by Al Griffin
"Hope helped me out today when I came in to get insurance for my truck. Since this is my first vehicle I didn't know exactly what I was doing, but she made the process super quick and explained everything in a way that was easy to understand."
We responded:
"Hey Al! Thanks for the awesome review. I'm so glad Hope was able to make your experience enjoyable. Excited to work with you! "
Profile photo of Mallory Steele

Mallory Steele

July 10, 2024

5  out of  5
rating by Mallory Steele
"Hope explained everything well to me for being a first time car owner and insurance that she made it easier to understand everything and completely feel like I definitely had a say in everything!"
We responded:
"Hey Mallory! Thanks for the fantastic review. We appreciate the feedback and we're excited to have you with our Agency! "
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amber watson

June 24, 2024

5  out of  5
rating by amber watson
"Hope took care of me and helped me save money on my insurance!"
We responded:
"Hey Amber! So glad to hear that you're happy with our service. Thanks for sharing your experience with others! We appreciate your business! "
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Kendra Poff

June 7, 2024

5  out of  5
rating by Kendra Poff
"Great friendly service was able to save a ton from other teams"
We responded:
"Thank you for the review Kendra! We are excited to work with you! "
Profile photo of Karen Linville

Karen Linville

June 6, 2024

5  out of  5
rating by Karen Linville
"Hope helped me with getting all the discounts I could get. I'm a widow and she explained everything answered all my questions and double checked everything. I'm also hoping to get my life insurance there too. Thanks Hope you did a good job of understanding my needs."
We responded:
"Hey Karen! Thanks for the awesome review. We'd love to help you with your life insurance! Let us know when you're ready and we'll be here for you 😀"
Profile photo of Bobby Hittel

Bobby Hittel

June 3, 2024

5  out of  5
rating by Bobby Hittel
"Hope was very polite and more important to me she was very quick and went through details and coverage I got and explained in great detail without rambling like most reps so I give her 5 stars plus the rates are way better than American Family Ins.Glaf I switched,should've done it long ago!Thanx again."
We responded:
"Thanks for the review Bobby! Glad you're happy with the rates and with Hope. She is mighty awesome! We look forward to working with you 😄"
Profile photo of Julie Cloud

Julie Cloud

May 20, 2024

5  out of  5
rating by Julie Cloud
"Hope Pflum was very polite and so quick to respond with the policy information I needed within minutes! Thank you so much Hope!"
We responded:
"Thanks for the review Julie! We really appreciate it! "
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Megan Neeley

May 3, 2024

5  out of  5
rating by Megan Neeley
"Hope that works with Shawna makes it 100% easier. If it wasn't for her and her being open to my schedule along with texting I not sure where I would be with car insurance! Probably canceled because I forgot something. She manages to keep me up to date with everything with a simple text. I wouldn't recommend to work with anyone other than her!!!! She's amazing."
We responded:
"Thanks for the review Megan! Hope is a gem and she sure does keep the office moving smoothly. We appreciate your business and look forward to supporting you for years to come 😊 "
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Jazmine Baldwin

May 1, 2024

5  out of  5
rating by Jazmine Baldwin
"I called and was able to get my new car insured with ease!"
We responded:
"Hey Jazmine! We appreciate you leaving us a review and we're super excited to work with you! "
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Charity Davis

April 27, 2024

5  out of  5
rating by Charity Davis
"Michaela was amazing at getting me the best rates and service in a quick manor. She was very friendly and helpful"
We responded:
"Thanks for the review Charity. Glad to hear that you are happy with the service Michaela provided to you! "
Profile photo of Terri Dubeau

Terri Dubeau

April 15, 2024

5  out of  5
rating by Terri Dubeau
"Hope was amazing. Made transitioning easy. Thank you."
We responded:
"Thanks for the great review Terri! We appreciate you sharing your feedback with us! "
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Sir

April 1, 2024

5  out of  5
rating by Sir
"Renewing and updating Homeowners insurance and changing the payment options in the past always seemed to be a day long ordeal. I can't believe Hope had everything changed and ready to go in under two minutes with just a few text messages!! It's honestly TOO Easy!!!! Now I'm Worry Free, Thank You Hope for your Fast Service!!!"
We responded:
"So glad that Hope was able to provide you with great service! Thanks for leaving us a great review! "
Profile photo of George Renteria

George Renteria

March 28, 2024

5  out of  5
rating by George Renteria
"Wow so easy to talk with Hope and she answered all of my crazy questions and I switched over to their insurance and felt the extra care she took to make it seem like I was her #1cause today. I came home from work and really didn't feel like talking business but Hope put me in a better mood just being sincere about my concerns. Thanks Hope."
We responded:
"Hey George! So glad to hear that you had a positive experience with Hope. We appreciate you taking the time to leave a review 😀"
Profile photo of Kenny Ramsey

Kenny Ramsey

March 6, 2024

5  out of  5
rating by Kenny Ramsey
"SUCH A GREAT EXPERIENCE WITH THIS LADY...MADE CHANGING MY INSURANCE QUICK AND PLESENT!!!!"
We responded:
"Hey Kenny! We appreciate you taking the time to leave a review for our team at Shawna Owens State Farm! Excited to have you as a part of our Agency Family. "
Profile photo of Cathy Milano

Cathy Milano

February 28, 2024

5  out of  5
rating by Cathy Milano
"Hope did an awesome job with getting me life insurance highly recommended her"
We responded:
"Hey Cathy! Thank you for giving us the opportunity to help you with your life insurance! We appreciate your trust in us. "
Profile photo of Katie Mayers

Katie Mayers

February 26, 2024

5  out of  5
rating by Katie Mayers
"Hope called me this morning and did amazing job with getting insurance on my car and for a really low rate she was super sweet and helpful through the whole process"
We responded:
"Hey Katie! Thank you for the feedback on Hope! Super excited to protect you and everything that matters to you! "
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ajeya

February 19, 2024

5  out of  5
rating by ajeya
"Hope was so nice ! She walked me through everything and i would recommend her to someone else !"
We responded:
"Ajeya! Thanks for the review. Hope really is the best. We appreciate you trusting us to protect you and your assets! "
Profile photo of Richard Fromme

Richard Fromme

February 7, 2024

5  out of  5
rating by Richard Fromme
"The only place to go to feel like family. Ask for hOPE. sHE IS THE BEST!!!"
We responded:
"Thanks for your kind review Richard! We appreciate your confidence in our Agency! "
Profile photo of Allan

Allan

February 7, 2024

5  out of  5
rating by Allan
"Hope Pflum was by the far the best insurance agent I have ever had the pleasure of dealing with. She went above and beyond my expectations. There were several problems we had trying to insure some things and she work thru all of it and got my cost down over $200 a month! If I could leave a 10 star review I would. Ask for Hope!!!"
We responded:
"Hey Allan! Thanks for the great review. We're happy that we could save you money! "